Shipping Policy
Free Domestic Shipping​​
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At Kente Cloth Ink Pens we offer free shipping on all orders shipped anywhere within the United States.
Standard shipping for orders is US ground service via USPS. Delivery times will vary based on the shipping address location but typically takes 2-7 business days to arrive on items in stock.
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At this time Kente Cloth Ink Pens only ship domestic (United States Only).
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Q:
How much does shipping cost?
A:
Shipping for Domestic (U.S.) , At Kente Cloth Ink Pens we are currently offering free shipping.
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Q:
When will my order ship?
A:
At Kente Cloth Ink Pens we pride ourselves with the speed of our shipping. We do our best to ship your orders within one business day of you placing the order. At times, however, there are delays due to high demand of a product, delays with our distributor, and other such things. In these cases, we often ship partial orders in order for you to enjoy the items we have in stock as soon as you can. For questions regarding when your order will ship, please email us, at KenteclothPens@gmail.com
Q:
When will my order arrive?
A:
The e-mail you received to confirm the shipment of your order contains the tracking information necessary to track your package. You can use this information to track the arrival of your package. Most Domestic (US) Orders are shipped using USPS First-Class or Priority Mail, which usually takes 2-5 business days to arrive.
Q:
I need to change my shipping address!
A:
Please reach out to us as soon as you realize there has been an error. If your order has not shipped yet, we may be able to help you make changes to your shipping address. Email us at KenteclothPens@gmail.com.
If your order does ship to the wrong address we cannot change the address. If the package ends up being returned to us, you are then responsible for paying the cost of shipping to resend it to you. If you instead wish to cancel your order, we can refund you for your order, less the original shipping charges.
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